Join thousands of users earning the highest cash back and commission at over 36,000 stores and brands.
Refermate Rewards Terms and Exclusions
Refermate Rewards (the “Rewards Program”) encompasses all instances and mentions of "Cash Back", "Commission", and "Rewards". The Rewards Program is offered by Refermate, LLC, (“Refermate”) via the Refermate mobile app, the Refermate mobile browser extension, website (www.refermate.com), Refermate desktop browser extension, and other surfaces operated by Refermate, Inc. (collectively, the “Refermate Service”) under the Refermate Refermate brand (“Refermate”). This program agreement (“Agreement”) is a contract between you and Refermate and governs your access to and use of the Rewards Program. This Agreement is in addition to and supplements the other terms and conditions that govern your use of the Refermate Service, as applicable.
Please Note:
- - To receive commission and/or cash back, you must have a PayPal account in good standing. You must attempt to follow the rewards instructions presented to you to the best of your ability.
- - Rewards can only be earned on eligible transactions.
- - We reserve the right to withold any commission and/or cash back for instances of fraud, or policy violations according to Refermate and/or its brand partners and networks.
Acceptance and Eligibility
By using, participating in, or receiving the benefit of any portion of the Rewards Program, you agree to be bound by this Agreement. To participate in the Rewards Program via the Refermate Service, you must have a valid Refermate account in good standing. To participate in the Rewards Program via Refermate, you must have a valid Refermate account in good standing. You must be an individual, and be at least 18 years old, or the age of majority in your state or jurisdiction of residence (if over 18), to use or participate in the Rewards Program. You may not use the Rewards Program or accept this Agreement if you are not of legal age and able and competent to form a binding contract with Refermate. If you use the Rewards Program, you represent that you have the capacity to be bound by this Agreement. The Rewards Program is not available in all countries or locations. Participation in the Rewards Program is unauthorized in any jurisdiction where all or any portion of this program may violate (or may cause Refermate to violate) any legal requirements, and you agree not to participate if you are a resident of any such jurisdiction. The Rewards Program is for personal, non-commercial use. You agree that you are not using (and will not use) the Rewards Program for or on behalf of any third party, for any company, association, or group, or for any commercial purpose. You further agree that you will not participate in the Rewards Program using multiple Refermate accounts to avoid or circumvent any prohibition of this Agreement or earn more rewards than would otherwise be permitted under this Agreement. You agree that Refermate’s decisions regarding the Rewards Program and your participation in it are final and binding and you agree to abide by all such decisions. Refermate will be the sole arbiter in cases of suspected abuse, fraud, or violation of its rules and any decision it makes relating to termination, suspension, or disabling of your participation in the Refermate Rewards Program terms and/or your forfeiture of any Points or other Program benefits.
Description of the Rewards Program
The Rewards Program allows participants to earn cash back and/or commission on eligible transactions as described in more detail below. Not all aspects of the Rewards Program will be available through all access channels and not all offers will be the same across all channels. All Refermate accountholders in good standing may participate (subject to eligibility requirements) and no separate enrollment or application is required. Refermate does not charge fees to you for participation in the Rewards Program.
Earning Cash Back and Commission
We may from time to time make our rewards points ("cashback” or "commission") available to you when you complete certain actions through the Refermate Service. The most common way for you to earn rewards is by making an eligible purchase from one of the participating third-party merchants while using the Refermate Rewards Program. Rewards are not available for all merchants or items. When rewards are available for eligible purchases made from a particular merchant, we may indicate so on the Refermate Service. If a merchant is participating in the Rewards Program, you can earn rewards based on the eligible items that you purchase from that third-party merchant, or by successfully referring eligible items to third-party customers and shoppers. You must follow the links and instructions as disclosed within the Refermate Service, to complete the eligible purchase and/or complete any other qualifying or required action(s) (e.g., by clicking the buttons labeled “Save Offer,” "Show Coupon", "Activate Deal", “Activate Offer,” “Activate Rewards,” “Shop Now”, "Apply Coupons", et al"). By engaging in these aforementioned actions, Refermate may earn a commission from the third-party merchant. Our commission is then passed on to you in the form of Rewards via our Rewards Program. Opportunities to earn rewards will always be subject to this Agreement and may be subject to any additional terms, as specified at the time of the offer. You can only earn rewards through one earning method per qualifying transaction. Satisfying the requirements of more than one earning method in a single transaction will not result in earning any additional rewards.
We may display to you the amount or range of rewards which you may earn in connection with an eligible purchase or rewards offer in any of the following ways: (1) a fixed percentage reward rate (for example: 3% in Points based on the subtotal of eligible items), (2) a percentage reward rate range (for example: 1-4% in Points based on the subtotal of eligible items), (3) a fixed number of cash (for example: $5), or (4) a range of cash (for example: $3-$3). We may also display to you the cash back percentage or dollar amount, which represents the percentage of cash back or dollar amount you could receive in connection with your completion of the requirements of an offer or completing an eligible transaction. The same applies to commission. For an eligible transaction, the amount of rewards to be provided may be calculated based on the subtotal of eligible items purchased from a participating merchant, excluding tax or any additional fees such as shipping, or (where indicated) it may be provided as a flat sum regardless of the value of your purchase. You can only earn rewards on eligible purchases or items, eligible referrals, marketing initiatives (e.g., refer-a-friend programs) and account activities, or use of rewards-issuing products where rewards eligibility criteria is disclosed and accepted in advance of the incentivized purchase or activity. Certain items, product categories, and purchases are ineligible for rewards. Exclusions vary by merchant. Except for certain product-specific offers, such as Refermate Exclusive Offers, we will not be able to determine if the item(s) you have purchased are eligible for rewards or the number of rewards that you will earn for that purchase until after you make your purchase. You must follow the links and instructions on the Refermate Service to complete the eligible purchase, save the applicable offer, or complete another qualifying action. If we are unable to track your transaction/action or if the relevant third-party merchant does not fulfill its obligation, then Refermate may choose not to provide the rewards associated with that transaction to you.
The exact number of Points that can be earned in any scenario will be assigned by Refermate based on the prevailing rewards rate displayed to you at the time you are presented with an eligible offer or make an eligible purchase or eligible referral. Depending on the offer you accepted, the purchase you made, or the referral purchase completed by a third-party, rewards may be awarded to you as a flat sum, a fixed percent value based on your eligible purchase/referral value, or, where applicable, fall within a range or up to the maximum number disclosed to you, and will be based on many factors determined by Refermate in its sole discretion (including random chance).
Refermate will appear as pending in your Account Overview, within 1-14 days of completing your qualifying purchase, qualifiying referral, or incentivized activity, although this may vary based on the transaction and merchant. This will occur before we have verified that all items of your purchase are eligible for Points or that you have completed all steps required for an incentivized activity. The rewards will remain pending for up to 90 days (although this varies based on the merchant and may be longer in some instances – including travel-related purchases and referrals, for which rewards will be available for redemption only after travel has been completed and rewards have been confirmed). Rewards that are pending cannot be used or withdrawn. You will be able to see in your Rewards dashboard when rewards are no longer pending and become available to redeem.
You will not earn rewards if you fail to complete all steps required for an incentivized activity. You will not earn rewards for any items that you, or a referred third-party, return or for which you/they receive a full refund on. If all or part of your/their purchase is ineligible for rewards, or if you/they return all or part of your/their purchase or receive a refund on it, the number of rewards you receive on your purchase/referral, regardless of "pending" status, will be reduced accordingly based on the new subtotal of eligible items. For purposes of clarity and without limiting the foregoing, Refermate may remove rewards previously made available to you and/or cancel any awards for which those rewards were redeemed if you or your referred third-party return all or part of your/their underlying purchase or receive a refund on it (either through the merchant or via chargeback), or if the rewards were issued as a result of fraudulent activity, or activity otherwise in violation of this Agreement. If you or a referred third-party make a purchase that does not include eligible items, you will not earn any rewards on that transaction.
If you have questions or issues in connection with earning Points for your transaction, please contact us at help@refermate.com. We may require you to provide copies of your order confirmation, order number, or other proof of purchase. We may elect to provide you with rewards in our sole discretion based on the information you provide.
Rewards cannot be purchased, are not your property, and have no value prior to redemption. Upon redemption, additional terms may apply. Points are not transferrable under any circumstances (except where Refermate expressly makes transfer or account linking functionality available within the Rewards Program and then subject to any additional terms or limitations set out by Refermate). Without limiting the foregoing, rewards are not descendible and may not be transferred by operation of law (including via inheritance, bankruptcy, or in the event of divorce). You understand that benefits you receive through the redemption of rewards may qualify as reportable by rewards and taxable income to you under applicable law. You are solely responsible for any tax liability incurred in connection with your participation in the Rewards Program.
Refermate reserves the right at any time to cancel, terminate, modify, or restrict Rewards Program (for some or all users), or any aspect of the Rewards Program, including any available offers, point redemption ratios, redemption options, expiration terms, etc. Refermate reserves the right to apply such changes retroactively to rewards already accrued. You understand that, in some cases, withdrawal or reversal of previously credited rewards may result in your having a negative rewards balance and you will be unable to redeem any subsequently earned rewards until you have returned to a positive rewards balance. You agree that Refermate has the right to limit the quantity of rewards you may earn, refuse to provide you rewards, or otherwise modify, restrict, or eliminate your ability to earn or redeem rewards in our sole discretion and without prior notice to you.