--- title: "FAQ - Refermate" description: "Answers to common questions about cashback, coupon codes, promo codes, referral commissions, and rewards on Refermate." canonical_url: "https://refermate.com/faq" md_url: "https://refermate.com/faq" --- # Refermate FAQ - URL: https://refermate.com/faq - Questions answered: 15 ## Questions and Answers ### 1. What is Refermate? Refermate is a cashback and rewards platform that pays you money back on online and in-store purchases across a broad partner store network. Beyond cashback, the platform offers verified coupon codes and promo codes, price comparison tools, referral commissions, and an AI-powered Rewards Assistant that helps you find the best deal across retailers. ### 2. How does cashback work? You earn cashback automatically when you shop through Refermate or use the browser extension. Refermate receives a commission from the retailer on each qualifying purchase and shares a portion of that commission with you. Cashback is tracked and credited to your Refermate account within 24-48 hours of purchase confirmation. ### 3. How do coupon codes and promo codes work on Refermate? Refermate aggregates verified coupon codes and promo codes from thousands of stores, available on each store's page under the promo codes tab. The browser extension can also automatically find and apply the best available codes at checkout. All codes are regularly verified to ensure they work, and you can stack them with cashback for maximum savings. ### 4. Can I use coupon codes and earn cashback at the same time? Yes, you can stack coupon codes with cashback on Refermate. Apply a promo code at checkout for an immediate discount, and you still earn cashback on the discounted purchase amount. This stacking lets you combine two savings methods on a single order. ### 5. What does the browser extension do? The Refermate browser extension automatically activates cashback, finds coupon codes, and compares prices whenever you visit a partner store. It works on Chrome, Firefox, Edge, and Safari. The extension runs in the background, notifying you of available deals and applying the best promo codes at checkout without any extra steps. ### 6. When will my cashback be credited? Cashback is typically credited within 24-48 hours after the retailer confirms your purchase. The cashback then enters a "pending" period of 30-90 days (depending on the retailer's return policy) before it becomes available for withdrawal. This pending period ensures the purchase is not returned or cancelled. ### 7. What is the minimum amount for cashback withdrawal? The minimum withdrawal is $5 on the Free and Plus plans. Premium and Pro plan members have no minimum withdrawal requirement. You can withdraw via PayPal, bank transfer, or gift cards, and withdrawals are typically processed within 3-5 business days. ### 8. How does the referral program work? You earn a percentage of your referred friends' cashback earnings for life. Share your unique referral link, and when someone signs up and shops through Refermate, you receive a commission on every cashback transaction they earn. Your referrals also benefit from bonus cashback on their first purchases. ### 9. How much commission do I earn from referrals? Free accounts earn 10% of referrals' cashback earnings for life, with no cap on the number of referrals. Paid plans (Plus, Premium, Pro) increase this to up to 20% referral commission. Referral commissions are paid out alongside your regular cashback earnings. ### 10. Is there a mobile app? Yes, Refermate has mobile apps for both iOS and Android with full feature parity to the website. The apps also include mobile-specific features: in-store cashback at participating retailers, a share extension for saving products from other apps, and push notifications for deal alerts and cashback updates. ### 11. How does price comparison work? The price comparison tool checks the same product across multiple retailers and shows you the true total cost. It factors in the listed price, cashback rates, shipping costs, and available coupon codes to surface the best overall deal, not just the lowest sticker price. ### 12. Is my account secure? Yes, Refermate uses industry-standard encryption and secure authentication for all accounts. The platform supports biometric login on mobile devices, processes all transactions over encrypted connections, and never stores your payment card information. Two-factor authentication is available for additional security. ### 13. How can I contact customer support? Email help@refermate.com or use the help section in your account dashboard. Response time is typically within 24 hours for general inquiries and within a few hours for urgent cashback issues. You can also reach the team through Refermate's social media channels. ### 14. Which stores are partnered with Refermate? Refermate partners with thousands of online retailers spanning fashion, electronics, travel, home goods, beauty, and more. Popular partners include SHEIN, Home Depot, Walmart, Expedia, Sam's Club, Etsy, Sephora, and Nike. Browse all stores at refermate.com/stores to see current cashback rates, coupon codes, and promo codes for each retailer. ### 15. What if my cashback is missing? Check that you clicked through Refermate or had the browser extension active before purchasing. If the cashback does not appear within 48 hours, contact support at help@refermate.com with your order details. The team will investigate and manually credit eligible cashback to your account. ## Explore More ### Agent sitemap - URL: https://refermate.com/sitemap.md - Description: Root discovery index for public Refermate pages. ### Store sitemap - URL: https://refermate.com/stores/sitemap.md - Description: Paginated index of markdown-friendly store pages. ### Store directory - URL: https://refermate.com/stores - Description: Browse cashback stores and promo code pages. ### In-store offers - URL: https://refermate.com/in-store-offers - Description: Receipt-based cashback opportunities.